Receive a purchase order

Receive a purchase order when supplier inventory arrives and you need BackstockOps to update Shopify for the accepted units.

Plan Requirement

Ops plan or higher.

Role Or Permission Requirement

Use a role with receive_inventory. If the received quantity exceeds the configured threshold, a role with approve_purchase_orders may need to approve the over-receipt request.

App Path

Shopify Admin > Apps > BackstockOps > Purchase orders > open a sent or partially received purchase order.

Direct app path: /app/purchase-orders/{purchaseOrderId}.

Steps

Open Purchase orders.
Open the supplier PO.
Review the destination location.
Scroll to Receive inventory.
For each line, enter accepted units in Accepted.
Enter damaged, missing, or unusable units in Rejected.
Confirm the accepted and rejected totals.
Select Receive inventory.
If an approval request appears, an eligible approver should approve it.
Review the updated PO status and receipt history.
If labels are needed, use Print labels after the receipt is recorded.

Shopify Read And Write Behavior

BackstockOps writes accepted received quantities to Shopify inventory at the purchase order location. Rejected units and receiving notes stay in BackstockOps.

Expected Success State

The PO status becomes partially received or received, receipt history records the transaction, line received totals update, and Shopify inventory increases by the accepted units.

Common Troubleshooting

Nothing happens after receiving: confirm at least one accepted or rejected quantity is greater than zero.
Approval is required: the over-receipt or PO approval threshold was triggered.
Wrong location: do not receive the PO until the destination location is corrected.
Supplier shipment is short: enter the arrived units as accepted and leave remaining units outstanding.
Some units are damaged: enter them as rejected so they remain on the audit trail without updating Shopify.

Purchase Order Receiving
Create and Send a Purchase Order
Create Draft Purchase Orders
Configure BackstockOps settings
Use BackstockOps workflow roles and approvals

Search Keywords

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