Account and Access

BackstockOps is opened from Shopify Admin and uses your Shopify store connection to give the app access to the data it needs.

If you cannot open BackstockOps, or if the app asks you to approve access again, review the access prompts in Shopify Admin and make sure the app is installed for the correct store.

Steps

1. Sign in to Shopify Admin.
2. Confirm that you are in the correct Shopify store.
3. Open Apps.
4. Select BackstockOps.
5. If Shopify shows an app access prompt, review and approve the requested access.
6. If BackstockOps shows a billing prompt, complete billing approval in Shopify.
7. Return to BackstockOps and refresh the page.
8. Review store readiness if the app opens but expected store data is missing.

What To Check

• You are signed in to the correct Shopify store.
• BackstockOps is installed on that store.
• Required app access has been approved.
• Billing is active or in an approved trial state.

When To Contact Support

Contact support if you are signed in to the correct store and billing is active, but BackstockOps still does not open or cannot read expected store data.