Manage BackstockOps Billing

Use Plans to understand which BackstockOps workflows are available for the store and what happens when billing is active, trialing, past due, cancelled, or plan-gated.

Plan Requirement

The Plans page itself is available to installed stores with app access. Feature access depends on the current plan and billing state.

Role Or Permission Requirement

Shopify app access is required to open BackstockOps. When workflow roles are enforced, users may need Owner/Admin or settings access to manage plan-related configuration, but plan approval happens through Shopify billing.

App Path

Shopify Admin > Apps > BackstockOps > Plans.

Direct app path: /app/plans.

Public Plan Names

Starter
Ops
Growth
Scale

Development stores may show test access. Trial stores can test broader workflows while billing is still in trial.

Practical Feature Access

Starter:

Supplier records
Core supplier SKU mappings
Basic recommendations
CSV import/export within Starter limits

Ops:

Purchase orders
Receiving
Stock counts
Operational reports
Transfer planning
Full supplier and mapping imports

Growth:

Forecast profiles
ABC analysis
Sales-history powered reports
Advanced email-sending options such as custom sending domain access where configured

Scale:

Public API access
BackstockOps workflow roles
Approval controls
Audit log access controls
Advanced workflow governance

Billing States

Active, trial, comped, and development billing states allow app access. Past-due or cancelled billing blocks billable workflows until billing is restored.

If a page is below the required plan, BackstockOps shows a plan prompt such as View Ops plan or a required=ops, required=growth, or required=scale Plans link.

How To Resolve A Plan Prompt

Open Plans.
Review the feature named by the prompt.
Choose the plan that includes the workflow.
Approve billing in Shopify if prompted.
Return to BackstockOps.
Reopen the workflow page.

Shopify Read And Write Behavior

BackstockOps reads billing and shop state to decide access. Plan approval is handled through Shopify billing. Changing plans does not rewrite Shopify products, variants, locations, inventory, or orders.

Expected Success State

The current plan and billing state allow the intended workflow, and plan-gated pages render the workspace instead of an upgrade prompt.

Common Troubleshooting

A feature is still locked after approval: refresh BackstockOps from Shopify Admin.
Billing was approved in the wrong store: open the intended store and check Plans there.
A trial store has import limits: some Starter limits can still apply during trial.
Past-due or cancelled billing blocks workflows even if the stored plan rank is high.
A staff member cannot manage billing: use a Shopify staff account with the needed billing authority.

What BackstockOps Does
Account and Access
Public API Access
Stock Counts
Transfer Planning
Use BackstockOps reports
Use BackstockOps workflow roles and approvals

Search Keywords

billing, plan, Starter, Ops, Growth, Scale, trial, Shopify billing, active billing, past due, cancelled, downgrade, feature locked, View plans, required ops, required growth, required scale