Supplier Data Is Missing

If supplier data is missing from replenishment or purchase order screens, check the supplier mapping first.

Common Causes

• The supplier has not been created.
• The Shopify variant has not been mapped to the supplier SKU.
• The wrong supplier is marked as preferred.
• A CSV import had row errors.
• The Shopify variant is missing or no longer active.

Steps To Resolve

1. Confirm the Shopify product and variant still exist.
2. Confirm the product or variant is active in Shopify.
3. Open BackstockOps from Shopify Admin.
4. Go to Suppliers.
5. Open the supplier record.
6. Confirm the supplier mapping exists.
7. Confirm the mapping points to the correct Shopify variant.
8. Confirm supplier SKU, cost, pack size, and lead time fields.
9. If the mapping came from a CSV import, review the import results for row errors.
10. If more than one supplier is mapped to the variant, confirm the preferred supplier flag.
11. Re-run the relevant replenishment or purchase order workflow.