Resolve Missing Inventory or Supplier Data

Use this workflow when replenishment or purchase orders do not show the expected supplier information.

Before You Start

Identify the product, variant, supplier, and workflow where the data appears to be missing.

Steps

1. Confirm the Shopify product and variant still exist.
2. Confirm the product or variant is active.
3. Confirm the supplier exists in BackstockOps.
4. Confirm the supplier mapping exists.
5. Check for CSV import errors.
6. Confirm the preferred supplier flag if multiple suppliers are mapped.
7. Reopen the workflow where the data appeared missing.
8. Refresh the page if the workflow was already open while you made changes.
9. Contact support if the data still does not appear.

Contact Support

Contact support if the data appears correct in Shopify and BackstockOps but still does not appear in replenishment or purchase order workflows.